Returns & Refunds

Something wrong with your order

If an item arrives damaged, incorrect, or past its best before date, contact us with your order number and a photograph and we will put it right. This applies regardless of anything else on this page, because statutory rights cannot be signed away.

Changing your mind

Under the Consumer Contracts Regulations, online orders normally carry a 14-day right to cancel. Food that can spoil quickly, and sealed goods that are not suitable for return once opened on health grounds, are exempt. Which of our products fall under each exemption needs confirming before this section can be written.

How to start a return

Set out the contact route, the timeframe, whether the customer or we pay return postage, and the return address.

Refunds

Refunds go back to the original payment method. State the processing time. The regulations require refunds within 14 days of receiving the goods back or proof of return.

Delivery problems

Explain what happens if a parcel is delayed, lost, or shows as delivered but has not arrived, and how long customers should wait before contacting us.

Contact

Email info@efamys.co.uk or use our contact form.